You’ll work closely with the Technical Support Lead and Technical Support Management on daily business protocols. You will also represent the customer voice in cross-functional projects. You’ll collaborate with the support team to promote learning opportunities and foster a productive and inclusive work environment. You’ll communicate effective solutions, and consistently generate a high level of customer satisfaction. You'll occasionally offer live screen sharing sessions when the quickest way to resolve the issue for the customer is in real time.Īn expert in providing technical support, you’ll provide top-tier support and troubleshoot technically complex issues. The large majority of your support will be via email. You'll have the autonomy to determine the best channel for supporting the customer.
You'll receive escalations from the customer support team and see them through to resolution.
You'll be responsible for providing exceptional technical support for all versions of Evernote, Scannable, Skitch, and Penultimate.
Evernote is looking for a Technical Support Specialist III to join our team of product experts.
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